The Lab is a physical space and a digital environment for students, businesses and teachers with methods and tools to achieve service innovation. An important element of a lab facility is that everything is innovative, inclusive and transformative. It is about practice-oriented experimenting.
The goal of the Service Engineering Lab is to facilitate companies and students in the design, improvement, testing, implementation and marketing of services. These service innovations can be part of the innovation process at one company or of the process in an ecosystem of companies.
The lab will be used by students working on assignments of companies. These might be cases that are part of the regular program, but also specific projects for internships and graduation projects. The sessions will be facilitated by lecturers, members of the Business Service Innovation (BSI) research group and external specialists. The lecturers get train-the-trainer courses to learn about the methods and tools.
The Lab is also available for companies. In the Lab we can organize service engineering sessions of companies that are facilitated by teachers, researchers and students of Fontys.
The researchers from the BSI research group will do research in the Lab. The BSI researchers focus on innovative research aimed at the transformation of the traditional business models of regionally relevant sectors into new business and revenue models. These experiences will be used in publications and for the further development of the Lab.
Opening The Service Engineering Lab in Venlo has been open since september 2018. The Service Engineering Lab is an initiative of the Business Service Innovation Research Group. The research group focuses on the importance of servitization in business and the relationship of servitization with the growth and development of companies.
You can find the digital Service Engineering platform via this link: http://ServiceEngineeringLab.nl. On this platform you will find methods and tools for Business Service Innovation.